SOLUTION in 4 Minutes: WELCOME DESK

SOLUTION ORIENTED FAST AND MODERN SERVICE: WE “WELCOMED” 300 THOSAND ÇANKAYA RESIDENTS WITH OUR WELCOME DESK

We installed a new door system at the main entrance, where the entrance and exit are made separately for the residents of Çankaya to gain more time while taking care of their relevant works on the municipal building. We assigned personnel dominant on building who will forward our guests to the units they want to go. We served 300 thousand Çankaya people in two years at Çankaya Solution Center with Welcome Desk, that solving all your official works in just four minutes, under favor of 40 good humored personnel. We have also renovated the Financial Services Hall in the form of a bank, and provided a more comfortable and contemporary environment for our citizens.

WE CONTINUE TO SERVE 1000 ÇANKAYA RESIDENTS PER DAY WITH OUR 40 EXPERT PERSONNEL…

WHAT IS WELCOME DESK FOR?

Welcome Desk is a service unit of Çankaya Municipality which covers followings;

  • You may apply Welcome Desk for any kind of documentary work (reconstruction, license audit, petition and complaint, map, diameter informing) belonging to the Municipality,
  • Welcome Desk is located in the Çankaya Municipality Central Building and welcomes you at the door
  • Welcome Desk has the capacity to serve at least 1000 people a day, with its 40 expert personnel
  • Welcome Desk provides fast, effective and good-humored service,
  • Welcome Desk carries your works through in an avarage of 4 minutes,
  • Welcome Desk liberates you from work and document tracking.

THE WELCOME DESK IS COMPOSED OF WHICH UNITS?

  • Central Registry
  • Solution Center
  • Reconstruction Procedures
  • Reconstruction Status and Information
  • License Audit
  • Financial Services
  • Pay-Office

CENTRAL REGISTRY

  • Accepting the request and complaint of the citizen by petition
  • Recording job applications.
  • Recording by defining the person

SOLUTION CENTER

  • Reporting citizens' demands and complaints to the relevant directors via e-mail
  • Informing citizens via message in response from the directorates.
  • Welcomes the incoming citizen
  • Forwarding citizens to the related units concerned with procedures
  • Accompanying elderly and disabled citizens and help in relevant procedures

LICENSE AUDIT

  • Marking the list of requested documents, and reaching those to the citizens who will apply for the Business Opening and Operating License.
  • Accepting after checking of application documents for the Sanitary Institutions, Rest and Entertainment Work Places to the public, and creating accruals.
  • Informing citizens who will apply for a Business Opening and Working License about the business line that they want to apply. (Whether or not the relevant work place meets the physical criteria, whether or not they are subject to the expropriation of floor owners, whether or not the workplace is in accordance with the 100 m distance criteria)
  • Setting the road harbor accrual, cutting of accruals due to missing square meters, cutting of accruals due to missing square meters.
  • Delivering Work Permits by proxy or to the authorized person by hand
  • Sending message for getting the issued license.

FINANCIAL SERVICES

  • Registry inquiry
  • Creating a register
  • Register consolidation
  • Fair value (Real estate tax clearance certificate)
  • Road Participation Expenditure Cost (Asphalt debt clearance certificate)
  • Real Estate and Asphalt Current Account Statement
  • Property tax exemption for retirement, housewife, and persons with disabilities
  • Real estate sales declaration (record closing)
  • Updating Adress-TC and contact information
  • Determining discharcing value for inheritance and fees
  • Giving information about whether real estate registration was encountered or not in our municipality (Military Service, Toki)

PAY OFFICE

  • All payments related to our municipality

WHAT DO WE DO IN OUR SOLUTION CENTER?

  • We report citizens' demands and complaints to the relevant directors via e-mail
  • We inform citizens via message in response from the directorates.
  • We welcome the incoming citizen
  • We forward citizens to the related units concerned with procedures

FROM OUR SERVICES AT WELCOME DESK AND SOLUTION CENTER

  • More than 300 thousand citizens benefitted by the beginning of 2016
WE ARE LOOKING FORWARD TO WELCOME YOU AT OUR WELCOME DESK AND PLEASE INFORM US ABOUT ANY KIND OF YOUR QUESTIONS AND PROBLEMS RELATED TO OUR MUNICIPALITY...
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